COVID-19 Shipping Delays
Order Processing Time
We at Samadhi Cushions thank you so much for your order. Current order processing time is 7-10 business days. This means once an order is placed, it is not expected to ship for 7-10 business days. You will receive an email confirming your order as well as an email when the order ships. Slower production and order preparation is due to reduced staffing at our workshop, designed to keep all of us safe from COVID-19.
Thank you for your orders and support. Our skeleton staff means that it will take longer to process your order, and there might not always be someone there to answer the phone. But we will return phone messages and emails as soon as we can, and we continue to work efficiently to process orders.
While our walk-in retail store is closed to visitors, we continue to process orders for pick-up. See steps below for details on how to place a pick-up order. We will leave your package in a plastic bag just inside our screen door in the entrance to the store. Larger packages will be left inside the door to the stairs to the second floor on the porch to the right of the front door.
There will be a shipping charge for your online order. We will remove this shipping charge when we process your order for pickup.
Once your order is processed we will let you know by email and wait for you to tell us what day you would like to collect your order. We will place your order for pickup on or before 9AM on the day you designate.
If you don’t see the item you are seeking online, write us an email at firstname.lastname@example.org. We will respond within a few days and let you if we have the item and how you would be able to purchase it.
Steps for Curbside Pickup at our Retail Store (now closed to walk in traffic):
1. Add the item(s) to cart
2. Select your address and choose a shipping option (there will be a shipping charge, but this charge will be removed when we process the order)
3. Proceed to checkout
4. When checking out, write “Curbside Pickup” in the “order comments” box
5. Pay for your item by Credit Card, Paypay or Amazon Pay
6. We will be in touch by email to coordinate this pickup (don't forget that we will remove the shipping charge!)
7. Feel good about supporting a local business during a very challenging time.